At Muskaan Malaysia, customer satisfaction is important to us. We want you to love your purchase, and we strive to provide high-quality products and service. Please read our Shipping, Refund & Exchange Policy below.

1. Shipping Policy

• Since our designs are made-to-order, please allow 15 Business Days (Monday-Friday excluding Public & Business Holidays) for stitching & delivery.

• As delays may occur, we recommend not placing any rush orders.

• If a delay occurs in stitching or transit, it may take additonal 3-5 Business days (Monday-Friday excluding Public & Business Holidays) from the original delivery period for us to deliver your order. 

2. Eligibility for Refunds & Exchanges

    •    Requests must be made within 7 days of receiving your order.

    •    Items must be unused, unworn, unwashed, and undamaged, with original tags and packaging intact.

    •    Proof of purchase (order number or receipt) is required.

    •    Sale and clearance items are not eligible for refund or exchange unless they are defective or incorrect.

3. Refunds

    •    Approved refunds will be processed to the original payment method within 7–14 business days after we receive and inspect the returned item.

    •    Shipping fees are non-refundable, except in cases where the product is defective or we sent the wrong item.

    •    If your refund is delayed beyond 14 days, please contact your bank or card provider as processing times may vary.

4. Exchanges

    •    Exchanges are subject to product availability.

    •    If the requested size or item is unavailable, a refund or store credit will be issued instead.

    •    Customers are responsible for return shipping costs unless the exchange is due to our mistake (defective or wrong item sent).

5. Defective or Wrong Item Received

If you receive a defective or incorrect product:

    •    Contact us within 48 hours of delivery.

    •    Provide your order number and clear photos of the item.

    •    We will cover the return shipping costs and provide either a replacement, exchange, or full refund.

6. How to Request a Refund or Exchange

    1.    Email us at muskaanmy.co@gmail.com or WhatsApp us at +60126425651 with your order number.

    2.    State whether you want a refund or exchange.

    3.    Ship the item back to us at the return address we will provide.

7. Late or Missing Refunds

    •    If you have not received your refund after 14 business days, please first check your bank account or payment provider.

    •    If the issue persists, contact us.